Inbenta, the Natural Language search platform powered by AI, today announced availability of its “Chatbot Creation Platform“ for websites, Facebook Messenger and Skype. The new plugin gives businesses a simple way to create and deploy customer support messenger bots; providing their customers with a real-time chat experience that combines a hybrid of AI self-service support and on-demand live agent chat.
Integrated with Inbenta’s powerful semantic search technology, the Chatbot Creation Platform enables a company to leverage its existing knowledge base to create the chatbot experience. The knowledge base – or customer FAQs – are no more than a sequence of answers to common questions; because the content is founded on natural language, the customer exchange becomes a two-way conversation.
How it works:
Comments on the news
Embedded image credit: https://www.inbenta.com/en