AIBusiness recently interviewed one of the leading experts in Artificial Intelligence, Dave Moss, CTO at Blue Prism, the inventors and pioneers of Robotic Process Automation (RPA).
Dave will be imparting his AI expertise at The AI Summit in London on 5 May. His presentation, entitled “Bringing AI to Life – Creating a Coherent Vision for Implementation”, will explore in-depth the potential and impact of RPA on the AI market.
As The AI Summit approaches, AIBusiness spoke to Dave to find out his views on AI’s broad impact on business and hear more about Blue Prism’s vision for RPA.
Dave Moss, CTO, Blue Prism
I think as the technology develops, we will start to see it being used to improve the customer experience and the range of products and information access that is available. It should give us a greater insight into what customers actually want from organisations, allow them to interact on a more flexible and dynamic basis, and may start to facilitate the provisioning of custom products that meet individual needs more readily, based on detailed information analysis and behaviour recognition.
AI covers a wide array of technology approaches and solutions – in some more mature areas of the field we can already point to successful implementations of AI subsets, such as machine learning and analytics, but as the technology advances and new ideas and concepts are developed it will naturally take time for them to progress from innovative, conceptual initiatives to widely adopted and proven approaches, as with any technology.
As with all technological advances, the challenges are twofold, and encompass both the business imperatives and the establishment of the technology within the current infrastructure and assets that an organisation hosts. Without a clear business driver and benefit case, the technology is only an enabler, so starting from the business outcome rather than saying “we want to use AI” will drive adoption more readily. Once selected, and even with a great business case in place, the amount of effort to embed a new technology into a mature, stable institution shouldn’t be underestimated – the integration, testing and proving cycle may take significant time to work through before those anticipated benefits can be realised.
If you look at any technology adoption, it tends to be the younger, more consumer-facing and competitive industries that are prepared to innovate first – a combination of the need to compete in a growing market and a more agile approach to technology coupled with an infrastructure that can be updated and changed more readily. Social media, online retail and research institutions would be good examples of more innovation savvy industries that are prepared to take risks to stay one step ahead, but I also believe that the more traditional industries will look to at least prove some of the technology subsets in some form whilst keeping an eye on general market development.
In the traditional cycle of business change, enterprises have two options – they can develop solutions to problems with technology, or they can use people to overcome them, roles that are delegated to IT and the operation respectively. We believe in the democratisation of technology – empowering business users to develop and deploy their own technological solutions under the careful governance of IT, so that previous business cases that could never justify an IT programme can now be devolved to robots rather than on-shore or off-shore staff without having to perform the heavy lifting and invasive development previously associated with this kind of initiative. Blue Prism’s robotic automation technology enables large scale benefits to be delivered under a new economic model that extends the benefit of technology further across the operation.
Blue Prism has been very successful in enabling organisations to deliver previously unreachable benefits by orchestrating their existing applications and processes without heavy integration. This model is not isolated to existing processes however. We believe that the model we have created to encompass a scalable IT supported infrastructure within an object oriented architecture that facilitates rapid development and deployment can deliver other initiatives that have previously been too slow or technically complex to contemplate or realise. AI is a great example of this – many disparate technologies and applications could deliver great benefit but they are currently being held back by the integration challenge – how do organisations weave these technologies into their existing software assets without a great deal of disruption and effort? Blue Prism can be the hub of the intelligent enterprise, integrating existing systems with new, innovative approaches, something we are already seeing in our customer base, and an approach that benefits both the vendors of new technologies and the customers wanting to road test them without the disruption.
At The AI Summit, Dave Moss will be delivering his keynote: “Bringing AI to Life – Creating a Coherent Vision for Implementation”.
The AI Summit is the world’s first event dedicated to Artificial Intelligence for the business world. For more information, and to join us on 5 May at the Four Seasons Hotel, London, visit: theaisummit.com