AI Capability will Accelerate Very Quickly: Adam Rates of Allianz Insurance

7651087762_05b0d24969_o
SAP CEO Bill McDermott: Machine Learning will Fundamentally Change the Enterprise
June 1, 2016
22445293169_4b9886539e_z
“If it’s digital, it’ll be cognitive” – IBM CEO Ginni Rometty
June 2, 2016

AI Capability will Accelerate Very Quickly: Adam Rates of Allianz Insurance

Group shot

AI Business recently caught up with Adam Rates, Senior IT Manager at Allianz Insurance. Adam attended The AI Summit in London last month, so we spoke to him to get his thoughts on the event, as well as take a look at his approach to AI at Allianz going forward.

 

adam rates allianz

Adam Rates of Allianz Insurance

 

“The AI Summit was an extremely interesting event and I was struck by two things”, Adam says.  “Firstly, the diversity of applications for this sort of technology and how we are starting to see it everywhere – from customer care centres to hotels and financial services.  Secondly, the level of strategic investment from technology companies was notable.  With new technology it’s a normal model to see start-ups and small specialist or niche players bringing interesting things to market. For AI, it’s quite clear that the big technology players are also investing heavily – Microsoft, IBM, BT, TATA and so on.  This implies to me that it is a technology that is going to accelerate in capability very quickly.

 

Of course, Allianz are a big player themselves in the insurance space, so where does Adam see AI fitting in there? “At Allianz we are always looking at ways to improve the experience of our customers and anything that helps with this is very welcome”, Adam explains.

 

The focus is customer-first, then, but Adam also sees AI having an important part to play in the internal processes of the workforce: “Insurance is an information-rich and data-driven business and I can see AI helping our skilled claims handlers and underwriters, for example, manage this wealth of data more effectively”.

 

Adam goes further to assess the obstacles that stand in the way of widespread AI adoption. “As with all new technologies, it is a combination of finding the right ‘use case’ and ensuring the technology is sufficiently robust and performant”, he says, while closing with an often-overlooked pragmatic viewpoint: “Of course, the right price helps too!”

 

We spoke to Adam after he attended the inaugural AI Summit in London on 5 May. The second, larger AI Summit takes place in San Francisco on 28-29 September. To find out more, and to join us at the Fort Mason Center in September, visit: theaisummit.com

 

AI Summit San Fran print screen

 

For the latest news and conversations about AI in business, follow us on Twitter @Business_AI and join us on LinkedIn – AI Business Community

 

Feature image credit: https://www.allianz.com/en/press/press_service/media_database.html/

Leave a Reply

Translate »

We use cookies. By browsing our site you agree to our use of cookies.Accept